Would you like to contribute to the well-being of patients, by creating an innovative microsurgical robot? You could be part of our inspiring team, who is dedicated to innovating surgery by developing a unique microsurgical robot device.
At Microsure in Eindhoven, we are developing a new first-of-a-kind microsurgery robot. By reducing the tremor and scaling down the movements of the surgeon, we can for example (re)connect extremely small blood and lymphatic vessels. This is extremely important for example when performing breast reconstruction surgery.
WHY WE NEED YOU
As IT Support Engineer, you will act as on-site, first line, IT support for hardware (laptops, desktops, server) and software used in the company. You will be technical support for your colleagues. Colleagues can come to you for questions or issues. Microsure already has second line IT support, with whom you can discuss issues and to whom you can escalate questions or issues.
We provide an environment with lots of growth and learning possibilities. We will also involve you in new projects, such as migration to cloud, network infrastructure or even cybersecurity, depending on your interest and growth wishes. Gradually, you will get more complex tasks.
YOUR KEY TASKS
- Provide first line on-site IT support for hardware and software questions or issues, including Windows and Microsoft 365 Apps.
- Diagnose hardware issues, for example if a webcam, keyboard or screen is not working
- Select new hardware (typically laptops, occasionally a meeting room TV) and help install them
- Support the IT onboarding of new colleagues, and offboarding of colleagues that leave.
- Monitor our backups
- Bridge to the second line technical support, which is provided by our MSP.
- Get involved in strategic decisions, for example migration to cloud, cybersecurity or network infrastructure developments.
YOUR PROFILE
You are a Mechanical Engineer/ CAD designer who likes to get things done in a friendly, hardworking, international start-up environment.
- Bachelor’s or Master’s degree in Mechanical Engineering, Mechatronics, or a related field;
- 3-7 years of experience in a regulated industry, preferably Medtech;
- Familiarity with manufacturing processes such as injection molding, CNC machining, and additive manufacturing;
- Strong problem-solving abilities and a detail-oriented mindset;
- Creativity and innovation in approaching design challenges;
- Willingness to learn and adapt to new tools, technologies, and methodologies;
- Ability to work effectively in a team-oriented, collaborative environment;
- Excellent written and verbal communication skills in English (written and spoken);
- Positive attitude, integrity, flexibility, can-do mentality;
- Affinity with our core values: We Care, We Innovate, We are Confident, We are Open, We are Diverse and Inclusive.
REQUIREMENTS
- Technical understanding of configuring Windows 10 and Windows 11, including for example group policies
- Understand the Microsoft 365 apps and can resolve issues (e.g. Word, Powerpoint, Sharepoint)
- You can select new hardware (typically laptops) that fits specific job requirements (e.g. 3D modelling)
- Basic understanding of network connectivity, e.g. help out if a computer cannot connect to WiFi.
- Highly appreciated is experience with Azure (cloud) and Intune
- Highly appreciated is experience with an enterprise Password Manager, in our case: LastPass
- Appreciated is experience with configuring settings in Linux
- You are a helpful person and like assisting colleagues with IT issues
- You speak good English and (highly preferred) also Dutch
- You have a high integrity and discretion, as you will obtain administrator rights and may come across personal, confidential or security-related data
- You have a mentality of solving things in the right and sustainable way, even if it takes a bit more time to find out than implementing a workaround.
- Enthusiasm for working in a start-up / scale-up environment with dynamic requirements
- Positive attitude, flexibility, can-do mentality
- Affinity with our core values: We Care, We Innovate, We are Confident, We are Open, We are Diverse and Inclusive.
OUR OFFER
We welcome you to a challenging and exciting job.
- 32-40 hours per week
- Flexibility in working hours and work location (1 day per week working from home)
- Competitive salary
- 25 holidays (fulltime), with option to buy up to 10 (fulltime) additional days
- Attractive company-provided Pension Scheme (full employer contribution; no employee contribution)
- Depending on your position and contractual relationship, participate in the Stock Option plan
- Company-provided weekly fresh fruit box and a diversity of snacks
- Stimulating innovative environment with great opportunities for growth
If you are interested, please submit your resume and motivation using the button below.
Unsolicited responses of agencies or recruiting on behalf of Microsure without prior approval is not allowed.
